Question 1

How long will it take to receive my order?

Accepted Answer

Most orders arrive in about 3–5 business days after fulfillment. Your tracking link will show the most current delivery estimate once your order ships.

Question 2

How to track my order?

Accepted Answer

Please track your order at our Tracking page https://17track.net/en

Question 3

Do you ship internationally?

Accepted Answer

Yes, we can ship internationally when available at checkout. Shipping cost and delivery timing depend on your location and selected shipping method.

Question 4

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

Question 5

Are there any discounts available?

Accepted Answer

The best way to hear about offers is to join our email list and follow @bohemia.skin. If a promotion is active, the available details will appear on our website, email, or social channels.

Question 6

How can I track my order?

Accepted Answer

Use the tracking link in your shipping confirmation email. If you cannot find it, contact us with your order number and email address so we can help locate your shipment.

Question 7

My order says delivered, but I do not have it. What should I do?

Accepted Answer

Check nearby doors, parcel lockers, mailrooms, and neighbors first. If you still cannot find it, contact us with your order number so we can help review the next step.

Question 8

Can I change my shipping address after placing an order?

Accepted Answer

Contact us as soon as possible with your order number and the correct address. We can try to update it before fulfillment, but we cannot guarantee changes after the order begins processing.

Question 9

What is your return policy?

Accepted Answer

Please review the current return and refund policy here: https://shop.bohemiaskin.com/policies/refund-policy. If you need help with an order, contact us with your order number and email address.

Question 10

Can I exchange an item?

Accepted Answer

Exchange availability depends on the product and order status. Contact us with your order number, the item you received, and the item you would like instead so we can review the request.

Question 11

What should I do if my item arrived damaged?

Accepted Answer

Please contact us with your order number, photos of the damaged item, and photos of the packaging. We will review the issue and help with the next step.

Question 12

Can I return a product if it does not work for my skin?

Accepted Answer

Skin can respond differently for every person. Please review our current return policy and contact us with your order number so we can help guide you through the available options.

Question 13

What’s included in The Bohemia Skin System?

Accepted Answer

The System includes Boho Cleansing Balm, Kay’s Glow Oxygen Serum, and Infinite Aura Moisturizer. It is the complete Bohemia Skin cleanse, treat, and seal routine.

Question 14

Do I have to use all 3 steps together?

Accepted Answer

No, each product can be used on its own. For the most complete routine, use all three together: cleanse, treat, and seal.

Question 15

Can I mix and match with products I already own?

Accepted Answer

Yes. Our formulas layer well with a gentle routine.How to pairCleanse with your usual gentle wash or our balm.Apply Kay’s Glow Serum. If you use a strong acid or a retinoid, alternate nights.Seal with Infinite Aura Moisturizer. You can drop serum into the moisturizer, swirl, then apply.In the morning, finish with SPF.Patch test new combos and ease in if your skin is sensitive.

Question 16

Is The System safe for pregnancy or sensitive skin?

Accepted Answer

Yes. The System is pregnancy safe as formulated. Many providers allow gentle AHAs in pregnancy, but always check with your clinician.How to use while pregnant- Use the cleansing balm and moisturizer daily.- Use the serum 2–3 nights a week, or mix a few drops into the moisturizer.- If your provider advises avoiding acids, pause the serum and continue the other steps.For sensitive skin- Patch test first.- Start one product at a time.- Use the serum 2–3 nights a week, or mix it into the moisturizer.- Avoid layering other strong actives on the same night.- Stop use if irritation occurs.

Question 17

How long will it take to see results?

Accepted Answer

Results vary by skin and consistency. Many shoppers notice skin feels cleaner and more hydrated quickly, while visible texture and glow support usually take consistent use over time.

Question 18

What skin types is this system best for?

Accepted Answer

Designed for all skin types, including sensitive.Great for dryness, redness, dullness, and uneven texture.How to tailor itDry: serum 3 to 5 nights a week, moisturizer morning and night.Oily or combination: cleanse daily, use the serum at night, apply a light layer of moisturizer.Sensitive: patch test, start one product at a time, mix serum into moisturizer 2 to 3 nights a week.Pregnancy: the system is pregnancy safe as formulated. Check with your clinician if you have questions.

Question 19

Is it good for a damaged skin barrier?

Accepted Answer

Yes. Ceramides help seal moisture while beta glucan soothes, creating conditions for happier skin.

Question 20

Will it feel heavy?

Accepted Answer

No. It is described as feather-light with a breathable dewy finish.

Question 21

Will it aggravate breakouts?

Accepted Answer

The moisturizer is lightweight and designed to be breathable. Keep layers thin and rinse SPF well at night.

Question 22

Can I use it with acne treatments?

Accepted Answer

Yes. Apply treatments first, then seal with Infinite Aura as tolerated.

Question 23

Is it fragrance-free?

Accepted Answer

The moisturizer contains lavender and vanilla essential oils. The scent is light. Patch test if sensitive.

Question 24

Will it pill under sunscreen or makeup?

Accepted Answer

It is described as makeup-friendly with a breathable, dewy finish. Let it set before SPF and makeup.

Question 25

Is it good for oily skin?

Accepted Answer

Yes. It is lightweight and non-greasy while still hydrating.

Question 26

Is it true that Harper got a facial?

Accepted Answer

Absolutely true — Harper treated herself to a facial ✨ Her skin is living proof that self-care pays off.

Question 27

Will Kay's Glow Serum give me brown spots if I use it during the day?

Accepted Answer

Not at all. Kay’s Glow Serum won’t cause brown spots in the daytime. In fact, it’s formulated with oxygen-infused actives and antioxidants that help protect your skin from environmental stressors. Just pair it with SPF during the day, as you should with any serum, and you’ll be glowing safely.

Question 28

Where can I take the skin quiz?

Accepted Answer

You can take the Bohemia Skin quiz here:https://shop.bohemiaskin.com/pages/quiz-discover-your-bohemian-glow-homeThe quiz helps you find the best Bohemia Skin routine for your skin goals, texture concerns, sensitivity level, and daily habits. After you answer a few quick questions, you’ll get a personalized recommendation to help you cleanse, treat, and seal your skin with the right products.

Question 29

Who is The System best for?

Accepted Answer

The System is best for new shoppers, unsure shoppers, gift shoppers, and anyone who wants a complete routine for clean, hydrated, smoother-looking, glowing skin.

Question 30

What order do I use The System in?

Accepted Answer

Use Boho Cleansing Balm first, Kay’s Glow Oxygen Serum second, and Infinite Aura Moisturizer third. This order helps you cleanse, treat, and seal.

Question 31

Can I mix The System with products I already own?

Accepted Answer

Yes, you can mix it with a gentle routine. Introduce new products slowly, avoid stacking too many strong exfoliating products at once, and keep Infinite Aura as your sealing moisturizer.

Question 32

How long does The System take to use?

Accepted Answer

The System is designed to be simple. Cleanse, apply serum, then moisturize. It can fit into a quick morning or evening routine.

Question 33

What skin types is The System best for?

Accepted Answer

The System is made for a wide range of skin types, including dry, normal, oily, combination, sensitive, redness-prone, and acne-prone skin.

Question 34

Is The System good for a damaged skin barrier?

Accepted Answer

The System is a strong choice for barrier support because it pairs gentle cleansing with hydration and a barrier-focused moisturizer. If your skin is severely irritated or open, check with a licensed professional first.

Question 35

Will The System feel heavy?

Accepted Answer

No. The routine is designed to feel clean, breathable, and comfortable, with Infinite Aura giving hydration without a heavy finish.

Question 36

Will The System aggravate breakouts?

Accepted Answer

The System is designed to be barrier-conscious and suitable for acne-prone skin, but every skin type is different. Start slowly, keep layers thin, and reduce frequency if your skin feels irritated.

Question 37

Is The System good for oily skin?

Accepted Answer

Yes. The System can work for oily skin because it focuses on a clean rinse, lightweight treatment, and breathable hydration.

Question 38

Where can I take the skin quiz?

Accepted Answer

Take the Bohemia Skin quiz here: https://shop.bohemiaskin.com/pages/quiz-discover-your-bohemian-glow-home. It helps match your skin goals, concerns, sensitivity level, and daily habits with the best routine.

Question 39

What should I buy first?

Accepted Answer

Start with The System if you want the easiest complete routine. It includes Boho Cleansing Balm to cleanse, Kay’s Glow Oxygen Serum to treat, and Infinite Aura Moisturizer to seal.

Question 40

What is the best Bohemia Skin routine?

Accepted Answer

The best full routine is The System: cleanse with Boho Cleansing Balm, treat with Kay’s Glow Oxygen Serum, and seal with Infinite Aura Moisturizer.

Question 41

Which product is best for glowing skin?

Accepted Answer

Kay’s Glow Oxygen Serum is the best fit for glow, brighter-looking skin, and smoother-looking texture. Pair it with Infinite Aura Moisturizer to seal in hydration.

Question 42

Which product is best for dry or sensitive skin?

Accepted Answer

Infinite Aura Moisturizer is the best fit for hydration, comfort, and barrier support. If you also want glow or smoother-looking texture, pair it with Kay’s Glow Oxygen Serum.

Question 43

Which product removes makeup and SPF?

Accepted Answer

Boho Cleansing Balm is the best fit for melting makeup, SPF, and daily buildup while leaving skin feeling soft and comfortable.

Question 44

Should I choose Kay’s Glow or Infinite Aura?

Accepted Answer

Choose Kay’s Glow if your goal is glow, brighter-looking skin, and smoother texture. Choose Infinite Aura if your goal is hydration, comfort, and barrier support. Use both if you want the complete treat-and-seal routine.

Question 45

What should I use if I have more than one skin concern?

Accepted Answer

Choose The System. It gives you the full cleanse, treat, and seal routine, so you can support glow, hydration, texture, and barrier comfort in one simple routine.

Question 46

What does Boho Cleansing Balm do?

Accepted Answer

Boho Cleansing Balm melts makeup, SPF, and daily buildup while helping skin feel soft, clean, and comfortable after rinsing.

Question 47

Is Boho Cleansing Balm good for removing sunscreen?

Accepted Answer

Yes. Boho Cleansing Balm is a strong choice for removing SPF at the end of the day without leaving skin feeling stripped.

Question 48

Can I use Boho Cleansing Balm if I have oily skin?

Accepted Answer

Yes. A cleansing balm can work well for oily skin because it helps break down makeup, SPF, and excess buildup before rinsing clean.

Question 49

Can I use Boho Cleansing Balm if I do not wear makeup?

Accepted Answer

Yes. It is still useful for removing SPF, sweat, oil, and daily buildup, even if you do not wear makeup.

Question 50

How do I use Boho Cleansing Balm?

Accepted Answer

Massage a small amount onto dry skin, focus on makeup or SPF, then add water and rinse thoroughly. Follow with Kay’s Glow Oxygen Serum if you want glow and smoother-looking texture.

Question 51

What should I pair with Boho Cleansing Balm?

Accepted Answer

Pair Boho Cleansing Balm with Kay’s Glow Oxygen Serum for glow and smoother-looking texture, then seal with Infinite Aura Moisturizer. For the full routine, choose The System.

Question 52

Should I use the Bamboo Spatula with Boho Cleansing Balm?

Accepted Answer

Yes, the Bamboo Spatula is a helpful low-cost add-on because it keeps balm application cleaner and easier.

Question 53

Is Boho Cleansing Balm part of The System?

Accepted Answer

Yes. Boho Cleansing Balm is step one in The System. It is the cleanse step before Kay’s Glow Oxygen Serum and Infinite Aura Moisturizer.

Question 54

What does Kay’s Glow Oxygen Serum do?

Accepted Answer

Kay’s Glow Oxygen Serum is the treat step. It helps support glow, brighter-looking skin, smoother texture, and a fresh lit-from-within look.

Question 55

Who should use Kay’s Glow Oxygen Serum?

Accepted Answer

Use Kay’s Glow if your main goals are glow, dullness, uneven-looking tone, smoother texture, or a more radiant-looking routine.

Question 56

How do I use Kay’s Glow Oxygen Serum?

Accepted Answer

Apply Kay’s Glow after cleansing and before moisturizer. Follow with Infinite Aura Moisturizer to seal hydration and keep the routine balanced.

Question 57

Can I use Kay’s Glow Oxygen Serum during the day?

Accepted Answer

Yes, if your skin tolerates it. Use sunscreen during the day, especially when using exfoliating or brightening skincare.

Question 58

Will Kay’s Glow Oxygen Serum give me brown spots if I use it during the day?

Accepted Answer

No, Kay’s Glow is not meant to cause brown spots. Use sunscreen during the day to help protect your skin while using brightening or exfoliating skincare.

Question 59

Is Kay’s Glow Oxygen Serum good for sensitive skin?

Accepted Answer

Kay’s Glow is designed with a sensitive-skin-first approach, but every skin type is different. Start slowly and reduce frequency if your skin feels irritated.

Question 60

Can I use Kay’s Glow Oxygen Serum with acne-prone skin?

Accepted Answer

Yes, it can fit into an acne-prone routine because it supports smoother-looking texture and glow. If you use prescription acne products, check with your licensed professional before layering new active skincare.

Question 61

What should I pair with Kay’s Glow Oxygen Serum?

Accepted Answer

Pair Kay’s Glow with Infinite Aura Moisturizer. Kay’s Glow treats glow and texture, while Infinite Aura seals in hydration and supports the skin barrier.

Question 62

Should I buy Kay’s Glow alone or with Infinite Aura?

Accepted Answer

If your main goal is glow only, start with Kay’s Glow. If you want glow plus hydration and barrier comfort, use Kay’s Glow with Infinite Aura.

Question 63

Is Kay’s Glow part of The System?

Accepted Answer

Yes. Kay’s Glow Oxygen Serum is step two in The System. It is the treat step between Boho Cleansing Balm and Infinite Aura Moisturizer.

Question 64

What does Infinite Aura Moisturizer do?

Accepted Answer

Infinite Aura Moisturizer is the seal step. It helps hydrate, comfort the skin, support the barrier, and leave skin feeling soft without a heavy finish.

Frequently Asked Questions